FAQs
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What do I do if I failed a trust account audit?
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If you've failed a trust account audit, the first step is to carefully review the audit findings to understand exactly what compliance issues were identified. Common reasons for trust account audit failures include unreconciled bank accounts, missing documentation, security deposit discrepancies, and trust account shortages or overages.
I specialize in resolving trust account audit failures. I'll work with you to:
• Analyze the audit findings and identify root causes
• Reconcile all trust accounts and correct discrepancies
• Prepare audit-ready documentation
• Work with state auditors to demonstrate compliance
• Implement processes to prevent future failures
I have a 100% success rate helping property managers pass re-audits after initial failures. Contact me immediately to discuss your situation.
How far behind can bank reconciliations be before it's a problem?
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Any bank account that is more than 30 days unreconciled is a compliance risk. Most state regulations require property managers to reconcile trust accounts monthly. Being months or years behind on reconciliations creates significant audit risk and makes it impossible to know your true cash position.
Common signs you need reconciliation catch-up help:
• You haven't reconciled in 3+ months
• Cash balances don't match between your software and bank statements
• You have hundreds of uncleared transactions
• You're preparing for an audit and books aren't ready
• You recently had staff turnover and nobody did the reconciliations
I regularly catch-up property managers who are 6 months, 1 year, or even 2+ years behind on reconciliations. The longer you wait, the harder it gets. Contact me today to get caught up.
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What property management software do you work with?
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I am an expert in AppFolio, Buildium, and Propertyware—the three most popular property management software platforms. I also have experience with Rent Manager, QuickBooks for property management, and other platforms.
With 10+ years of experience using these systems daily, I understand:
• How to reconcile trust and operating accounts in each platform
• Common software configuration issues that cause accounting problems
• Best practices for migrations between platforms
• How to optimize workflows for compliance and efficiency
I can work remotely in your software, train your team, and provide ongoing support regardless of which platform you use.
How long does it take to resolve a failed audit?
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What are common causes of trust account discrepancies?
The timeline for resolving a failed trust account audit depends on the complexity of the issues identified. Simple reconciliation problems can often be resolved in 1-2 weeks. More complex situations involving years of unreconciled accounts, missing documentation, or significant discrepancies may take 4-6 weeks.
My typical process:
• Week 1: Review audit findings, assess scope of work, and create action plan
• Weeks 2-4: Reconcile accounts, correct discrepancies, prepare documentation
• Week 5: Final review, auditor coordination, re-audit preparation
I understand that failed audits are time-sensitive and I prioritize urgent situations. Contact me immediately if you're facing audit deadlines.
Trust account discrepancies are usually caused by one or more of these issues:
• Unreconciled bank accounts: When reconciliations aren't done monthly, transactions get missed or duplicated
• Missing or duplicate transactions: Deposits, checks, or transfers not recorded correctly
• Security deposit tracking errors: Deposits not properly tied to tenant ledgers
• Software migration issues: Data mapping errors when switching platforms
• Commingling: Operating and trust funds mixed in wrong accounts
• Bank errors: Bank mistakes that weren't caught during reconciliation
• Incorrect chart of accounts setup: Wrong account configurations in software
The good news: all of these issues are fixable. I've resolved thousands of trust account discrepancies and can identify and fix your specific problems.
I serve property managers nationwide through remote consulting services. While I'm based in Texas, I work with clients across the United States.
All of my services are delivered remotely via:
• Secure remote access to your property management software
• Video calls for training and consultations
• Phone, email, and shared document collaboration
I'm familiar with state-specific trust account regulations and audit requirements across the country. Whether you're in California, Florida, New York, or any other state, I can help you achieve compliance.
Do you offer services nationwide or only in Texas?
I offer both hourly and project-based pricing depending on your needs:
• Hourly consulting: Best for ongoing support, training, or smaller projects where scope is uncertain
• Project-based pricing: Fixed fee for defined scope like audit resolution, catch-up reconciliation, or migration cleanup
Every situation is unique. I provide a free initial consultation to assess your needs and provide a customized quote. Factors that affect pricing include:
• Number of bank accounts
• How far behind on reconciliations
• Complexity of discrepancies
• Number of properties/units managed
• Timeline urgency
Contact me today for a free consultation and quote.
How much do your services cost?
Yes! I specialize in property management software migrations and post-migration cleanup. Switching between AppFolio, Buildium, Propertyware, or other platforms is complex and risky—financial data can get lost, incorrectly mapped, or corrupted during the conversion process.
I provide:
• Pre-migration cleanup: Ensure your data is clean before migrating
• Post-migration validation: Verify all financial data transferred correctly
• Reconciliation: Reconcile all accounts in the new system
• Correction of mapping errors: Fix chart of accounts, tenant ledgers, security deposits
• Staff training: Train your team on the new platform
Don't risk a bad migration. Get expert support to ensure your financial data is accurate from day one.
Can you help with software migrations from AppFolio to Buildium or vice versa?
Three things set me apart:
• Deep software expertise: I've spent 10+ years working daily in AppFolio, Buildium, and Propertyware. I don't just know property management accounting—I know these specific software platforms inside and out.
• Proven track record: As employee #4 at APM Help and founding leader of their consulting program, I've helped hundreds of property managers resolve complex accounting issues. I have a 100% success rate on audit resolution.
• Hands-on approach: I don't just tell you what to do—I log in to your software and do the work with you. You get real results, not just advice.
I understand the pressure property managers face, especially during audits. I work quickly, communicate clearly, and deliver results you can trust.